Mercury Insurance Review 2024 | Bankrate (2024)

Updated May 02, 2024

Mercury earned a Bankrate Score of 3.8 out of 5.0 for auto insurance. To determine this score, our team of insurance experts looked at customer satisfaction scores from J.D. Power, which provides annual reviews of insurance companies based on consumer feedback. We also considered AM Best financial strength ratings — an indicator of the financial stability of a company — as well as customer complaints filed with the National Association of Insurance Commissioners (NAIC) and average premiums from Quadrant Information Services. Lastly, we analyzed the range of available policy options and the ease of policy management.

Mercury offers all standard car insurance coverage types, plus rental car reimbursem*nt and roadside assistance. If you’re a driver for Uber, Lyft or another app-based ride service, you may be interested in Mercury’s rideshare insurance, which covers drivers for as little as $0.90 per day, according to the company’s website. Mercury may also be a top choice for low-mileage drivers, who could save with RealDrive, a low-mileage insurance program with an advertised discount just for signing up.

Pros and cons of Mercury car insurance

Mercury offers the standard coverage types that many drivers need, but there are still advantages and disadvantages to choosing any insurer. Here’s what to consider if you’re thinking about selecting Mercury.

Mercury home insurance offers the standard home coverage options, along with extended dwelling replacement cost coverage, identity theft protection and valuable items coverage. For home coverage, the company earned a Bankrate Score of 4.3 out of 5.0. Keep in mind that Mercury only writes homeowners policies in 10 states: Arizona, California, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia.

Pros and cons of Mercury homeowners insurance

It is important to research whether a home insurance company offers the coverage you need. Mercury homeowners policies offer useful coverage options, but it helps to know the provider’s pros and cons before making your decision.

Mercury offers a small portfolio of products, primarily for policyholders who need auto, home or renters insurance. AM Best gives the provider an A (Excellent) financial strength rating, which indicates it has historically been able to meet its claims obligations, an important measure for an insurance company.

The insurer offers all standard auto and home insurance coverage types, but some larger insurance companies offer more optional coverage and discounts. Some larger providers also offer health and life insurance products, along with financial services such as checking and savings accounts and investment products. However, if you only need car and home insurance policies and live in its service area, Mercury might meet your needs.

What are real-life customers saying about Mercury?

We've gathered feedback from real customers to provide a comprehensive view of Mercury Insurance. By exploring personal experiences shared on platforms such as Reddit and Trustpilot, we aim to offer a clearer picture of what you might expect when dealing with Mercury. It's important to note that individual experiences can vary widely, so these reviews help illuminate the range of interactions that customers have had with Mercury. This approach gives potential customers a more detailed understanding of Mercury’s service, directly from those who have interacted with the company.

Reddit

Reddit users offer mixed reviews about Mercury Insurance. One user expressed frustration after being asked to adjust their policy under confusing circ*mstances, including needing to add adult children as dependents who live out of state, only to face cancellation. Another user, however, had a positive experience with multiple claims being handled professionally and efficiently, highlighting helpful online agents and satisfactory resolutions.

Trustpilot

Trustpilot reviews on Mercury Insurance also reveal mixed sentiments. One reviewer expressed severe dissatisfaction, describing their experience as "horrible" and noting that despite lower monthly fees, the service faltered significantly when it came to handling claims. Conversely, another user highlighted a positive experience, particularly appreciating the prompt and fair handling of claims despite high premiums due to frequent accidents, praising the company's customer service and the absence of hassle in their interactions.

Mercury company details

• Website: mercuryinsurance.com
• Customer service: 1-800-503-3724 or fill out this form
• Claims: 1-800-503-3724
• Billing: 1-800-503-3724
• Address: 555 W Imperial Hwy, Brea, CA 92821-4802

State availability

Mercury offers car insurance in 11 states: AZ, CA, FL, GA, IL, NV, NJ, NY, OK, TX and VA. Mercury offers homeowners in all the mentioned states except for Florida.

Mercury tools and benefits

Depending on their insurance needs, Mercury may be the right choice for shoppers looking for:

• Business owners insurance: This provides coverage for property, business income, and ordinance or law to protect your company from complex exposures that you may face.
• Renters insurance: This coverage may pay to repair or replace your possessions in the event of a covered loss. It may cover legal costs and/or medical expenses if someone sustains an injury in your rental property.
• Mechanical protection: This coverage acts as an extended warranty on your vehicle and pays to cover certain repair costs if your vehicle breaks down.
• Umbrella insurance: Mercury’s umbrella coverage provides between $1 and $5 million in additional liability to supplement an existing home or auto policy.
• Mobile app: Mercury’s app is rated above 4 out of 5 stars in both the App App Store and Google Play Store, which is competitive compared to some other insurance apps. The app allows policyholders to manage their home and car insurance with ease, directly from their smartphone.
• Weather hub: This feature on Mercury’s website can help homeowners stay informed about natural disasters and severe weather catastrophes around the country.
• Home cyber protection: Home Cyber Protection may cover data losses from mobile devices and personal computers
• Home systems protection: Home Systems Protection covers home appliances and electronics.
• Identity management services: This could help pay expenses incurred by identity theft such as attorney fees, lost income and notary fees.

Bankrate utilizes Quadrant Information Services to analyze April 2024 May 2024 rates for all ZIP codes and carriers in all 50 states and Washington, D.C. Rates are weighted based on the population density in each geographic region.

Auto

Quoted rates are based on a single, 40-year-old male and female driver with a clean driving record, good credit and the following full coverage limits:

• $100,000 bodily injury liability per person
• $300,000 bodily injury liability per accident
• $50,000 property damage liability per accident
• $100,000 uninsured motorist bodily injury per person
• $300,000 uninsured motorist bodily injury per accident
• $500 collision deductible
• $500 comprehensive deductible

To determine minimum coverage limits, Bankrate used minimum coverage that meets each state’s requirements. Our base profile drivers own a 2022 Toyota Camry, commute five days a week and drive 12,000 miles annually.

These are sample rates and should only be used for comparative purposes.

Age: Rates were calculated by evaluating our base profile with the ages 16-60 (base: 40 years) applied. Depending on age, drivers may be a renter or homeowner. Age is not a contributing rating factor in Hawaii and Massachusetts.

The rates for drivers ages 16-20 added to their parents' policy reflect the good student and driver's training discounts applied. The rates for drivers aged 16-20 on their own policy do not include the good student and driver's training discounts. Additionally, 25-year-old rates are based on the driver as a renter and 30+ on the driver as a homeowner.

Incidents: Rates were calculated by evaluating our base profile with the following incidents applied: clean record (base), single speeding ticket, single at-fault accident and single DUI conviction.

Credit-based insurance scores: Rates were calculated based on the following insurance credit tiers assigned to our drivers: “poor, average, good (base) and excellent.” Insurance credit tiers factor in your official credit scores but are not dependent on that variable alone. Four states prohibit or limit the use of credit as a rating factor in determining auto insurance rates: California, Hawaii, Massachusetts and Michigan.

Homeowners

Quoted rates are based on married male and female homeowners with a clean claim history, good credit and the following coverage limits:

• Coverage A, Dwelling: $150,000, $300,000, $350,000, $450,000, $750,000
• Coverage B, Other Structures: $15,000, $30,000, $35,000, $45,000, $75,000
• Coverage C, Personal Property: $75,000, $150,000, $175,000, $225,000, $375,000
• Coverage D, Loss of Use: $30,000, $60,000, $70,000, $90,000, $150,000
• Coverage E, Liability: $500,000
• Coverage F, Medical Payments: $1,000

The homeowners also have a $1,000 deductible, a $500 hail deductible and a 2 percent hurricane deductible (or the next closest deductible amounts that are available) where separate deductibles apply.

These are sample rates and should be used for comparative purposes only. Your quotes will differ.

Bankrate Scores

Our 2024 Bankrate Score considers variables our insurance editorial team determined impacts policyholders’ experiences with an insurance company. These rating factors include a robust assessment of each company’s product availability, financial strength ratings, online capabilities and customer and claims support accessibility. Each factor was added to a category, and these categories were weighted in a tiered approach to analyze how companies perform in key customer-impacting categories.

Each category was assigned a metric to determine performance, and the weighted sum adds up to a company’s total Bankrate Score — out of 5 points. Our scoring model provides a comprehensive view, indicating when companies excel across several key areas and highlight where they fall short.

• Cost & ratings50%

• Coverage & savings30%

• Support20%

• Tier 1 (Cost & ratings): To determine how well auto and home insurance companies satisfy these priorities, 2023 quoted premiums from Quadrant Information Services (if available), as well as any of the latest third-party agency ratings from J.D. Power, AM Best, Demotech and the NAIC, were analyzed.
• Tier 2 (Coverage & savings): We assessed companies’ coverage options and availability to help policyholders find a provider that balances cost with coverage. Additionally, we evaluated each company’s discount options listed on its website.
• Tier 3 (Support): To encompass the many ways an auto insurance company can support policyholders, we analyzed avenues of customer accessibility along with community support. This analysis incorporated additional financial strength ratings from and Moody’s and factored a company’s corporate sustainability efforts.

Tier scores are unweighted to show the company's true score in each category out of a possible five points.