Verizon Outage Map Staten Island (2024)

FAQs

How do I check if Verizon is down in my area? ›

A good place to start is to simply power the device off and back on again. This can get you up and running in many cases. You'll also need to make sure Wi-Fi is enabled on the device and it's in range of the Wi-Fi network!

The number of applications that are running at the same time. The number of computers or other devices that share your internet connection. The quality and condition of the wiring which connects your computer(s) to the Verizon network. Unusual events like a network outage and failure may also reduce speed.

Customers can contact Verizon at 1-800-VERIZON (1-800-837-4966) or online at www.verizon.com/outage to report any service-related issue, receive alert and find helpful service- related FAQs.

The best way to find out your network coverage is to use the map above. By entering your address in the search bar, it will inform you if your area's coverage is 5G Ultra Wideband, 5G, or 4G LTE.

Dial It In: Simply dial *228 from your Verizon phone and press the call button. This number is your golden ticket to updating your towers.

The Router Status LED will be solid white when your Verizon Router is turned on, connected to the internet, and functioning normally.

Rebooting (turning off and then back on) your router solves most Wi-Fi issues. Upon rebooting newer model routers generally select the least crowded frequencies. If you have a dual-band router like the Fios Quantum Gateway, try enabling both 2.4GHz and 5GHz.

Does Verizon purposely slow down internet? ›

Keep an eye on how much data you're using. If you hit your limit soon, Verizon might slow you down. Consider a different plan. Look into plans with unlimited data or higher data caps to avoid throttling.

Move yourself so that there are no obstructions between your phone and any cell towers outside. That might involve stepping away from metal objects or concrete walls, which both kill reception. Instead, get to a window or go outside if possible. Remove your phone case.

Answer. Check out Verizon's Network Status page to see and report any outages in your area. For Fios, visit the Fios Outage page.

Verizon Wireless Services

Contact Customer Support (*611 from your cell phone or 800-922-0204) to report poor coverage.

Call your phone number from an outside line.

Use your cell phone to call the phone line you want to check. Alternatively, ask a neighbor to call your phone. Listen to see if your phone rings or if you get a busy signal. This can help you see if the phone can receive calls but not make them.

Check if Verizon Fios is Available to You

Please call a representative at (844) 386-5980 to confirm.

Verizon Wireless Services

Contact Customer Support (*611 from your cell phone or 800-922-0204) to report poor coverage.