What Not To Say To Insurance Adjusters - Stewart Law Offices (2024)

When you have been injured in an incident that was not your fault, you must be careful about what you say to the insurance adjusters. This is true whether you are simply filing a claim through your own insurance policy or if you are making a demand against the at-fault driver’s insurer. That’s because insurance companies are for-profit businesses that have a vested interest in paying out as little as they can get away with. If you say the wrong thing to an insurance adjuster, you could lose a lot of money and possibly have your claim denied. That’s a mistake you can’t afford to make.

AtStewart Law Offices, we have been helping injured South Carolinians navigate the insurance settlement process for more than 25 years. Keep reading to learn the five things you should never say to an insurance adjuster – and don’t hesitate to contact us if you need help from an experienced South Carolina car accident lawyer.

1. Do Not Admit Fault

You do not want to say anything to an insurance adjuster that could be taken as an admission of fault. To recover compensation, you’ll need to show that someone else was responsible for your injuries. If you admit fault for the accident, even if you say you are only partly responsible for what happened, your claim could be drastically reduced in value or denied outright.

Some key phrases to avoid saying to an insurance adjuster include:

  • “I’m sorry.”
  • “It was all/partly my fault.”
  • “I did not see the other person/driver.”

An important thing to understand about the fault is how it can be split between multiple parties. Under South Carolina’s comparative negligence rules, you can recover compensation for your injuries as long as your portion of fault for the accident is 50 percent or less.

However, if you are found partly at fault for your injuries, the compensation you receive will be reduced in accordance with your degree of fault. For example, if you are found to be 20 percent at fault for an accident, you would lose 20 percent of whatever compensation you are awarded. While these rules technically only bind the courts, insurance companies make decisions based on what they think would happen at trial. If an insurer’s legal team thinks it could prove you are 20 percent at fault in a trial, they’ll factor that into whatever settlement figure they offer you.

To maximize your potential compensation in a personal injury case, you must avoid saying anything that could potentially implicate you in the accident.

Call at866-783-9278orcontact usonline to arrange your free and confidential case review.

2. Do Not Minimize Personal Injuries to Adjuster

When discussing your injuries with an insurance adjuster, you need to walk a fine line. You do not want to exaggerate your injuries. Doing so could call your whole case into question and jeopardize your ability to get any compensation at all. However, you need to account for all the injuries you have suffered and the pain you are in.

Trying to “tough it out” after an accident or downplaying your symptoms can backfire. For one thing, the full extent of your injuries may not be apparent yet. If you downplay your injuries early on, the insurance company may doubt you later if your symptoms become more serious. Also,you have the right to seek compensation for all your injuriesand should absolutely exercise that right.Minimizing your injuries only hurts you in the long run.

3. Do Not Describe Your Injuries

The best way to avoid minimizing or exaggerating your injuries after an accident is simplynot to talk about them with an insurance adjuster. If an insurance adjuster asks you to describe your injuries in detail, you can refer them to yourcar accident lawyer.

Also, you should not let an insurance company look at your medical records directly. If you give an adjuster a blanket records release, they can go through your entire medical history and look for information to weaken your case. For example, you could have a pre-existing condition or prior injury that the insurance company claims impacts your more recent injuries. Do not give the insurance company any ammunition to use against you. Instead, let your lawyer present your case in the strongest way possible.

4. Do Not Hypothesize What Happened During the Accident

When describing an accident to an insurance adjuster,do not say anything beyond what you experienced directly.You do not want to speculate about what happened because you could accidentally blame yourself. The insurance company could then have a good excuse to reduce your compensation.

You do not have to answer questions you are unsure about. If you do not know exactly what happened or cannot give a definitive answer about some aspect of the case, it is perfectly fair for you to say, “I don’t know.”

5. Do Not Provide a Recorded Statement

Do not agree to let an insurance adjuster record your statement. It is far too easy to make a mistake you can’t take back.If your statement is on the record, it could come back to haunt you.Your better option is to submit a statement in writing about what happened in the crash, as a written statement gives you more control over what you say. Also, your attorney can review the statement before you submit it to make sure nothing you’ve said could hurt your case.

Call at866-783-9278orcontact usonline to arrange your free and confidential case review.

Having Trouble with an Insurance Company After an Accident? Contact an Accident Lawyer in Rock Hill Now

Dealing with insurance companies on behalf of accident victims and helping them recover maximum compensation is what we do at Stewart Law Offices. If you have been injured in an accident and an insurance company is pestering you,contact usimmediately for a free consultation with a personal injury lawyer in Rock Hill.

What Not To Say To Insurance Adjusters - Stewart Law Offices (2024)

FAQs

What Not To Say To Insurance Adjusters - Stewart Law Offices? ›

Admitting Fault, Even Partial Fault.

Even if you think you may be partly at fault for the accident, do not discuss this with an adjuster. Avoid any language that could be construed as apologetic or blameful. Admitting any level of fault can eliminate or reduce the compensation that may be available.

What not to say when talking to an insurance adjuster? ›

Admitting Fault, Even Partial Fault.

Even if you think you may be partly at fault for the accident, do not discuss this with an adjuster. Avoid any language that could be construed as apologetic or blameful. Admitting any level of fault can eliminate or reduce the compensation that may be available.

How to answer insurance adjuster questions? ›

If they do insist on the recorded statement, you should be brief with your answers, listen carefully to the questions and reply only to what is asked, avoid admitting any fault or wrongdoing, and regarding injuries, report the pain and symptoms you are dealing with and simply say that you are not a doctor and you don't ...

How to argue with an insurance adjuster? ›

When you disagree with a car insurance adjuster, don't hesitate to take action to protect your rights and seek fair compensation. Remember to gather evidence, review your policy, and explore alternative dispute resolution options like mediation or arbitration.

Can you disagree with insurance adjuster? ›

If you find yourself at odds with a claims adjuster over a settlement amount, it's important to advocate for the payment you deserve. Don't simply accept an offer you believe to be inadequate. Instead, arm yourself with evidence, negotiate firmly but politely, and don't be afraid to dispute their decision if needed.

What not to tell a homeowners insurance adjuster? ›

Avoid admitting fault or underestimating damages as this might lead to lower compensation or even denial of your claim. Honesty is crucial when dealing with an insurance adjuster, so avoid providing false information which can lead to serious consequences like claim denial or legal repercussions.

What not to say when filing a homeowners insurance claim? ›

What Not to Say to An Insurance Adjuster
  1. Don't Admit Fault. What should you not say in a claim? ...
  2. Don't Downplay Damages. Victims who downplay their damages give insurance adjusters a chance to downplay the settlement offers they make. ...
  3. Don't Give a Recorded Statement. ...
  4. Don't Accept the Initial Settlement Offer.
Mar 22, 2023

How do I prepare for a Claims Adjuster? ›

How to Prepare for a Meeting with an Insurance Adjuster
  1. File Necessary Reports with the Police or Fire Department. ...
  2. Take Clear Photographs of the Damage. ...
  3. Make Temporary Repairs that Prevent Further Damage. ...
  4. Create or Submit Your Home Inventory. ...
  5. Gather All Documents and Receipts. ...
  6. Showcase Evidence for Your Claim.

What are the 3 key goals of a Claims Adjuster when settling claims? ›

Claims adjusters have three main goals when settling claims: accurate claim assessment, timely settlement, and customer satisfaction. They investigate and evaluate claims, ensuring that the claim amount accurately reflects the covered losses.

What questions to ask during a Claims Adjuster interview? ›

Top 10 Claims Adjuster Interview Questions & Answers
  • How would you deal with a hostile client who is unhappy with your assessment of the damage? ...
  • How do you manage stress? ...
  • How would you approach negotiations with a client? ...
  • How do you feel about inspecting a site of an accident in the middle of the night?

How to get the most from an insurance claim? ›

There is no single silver bullet that automatically ensures you get the most money out of your insurance claim. Instead, you can help maximize your options by keeping records, knowing the terms of your policy, and not accepting an initial settlement offer.

How to negotiate a higher insurance settlement? ›

8 Insurance Settlement Negotiation Tips
  1. Understand the Insurance Company. ...
  2. Initiate the Claim as Soon as Possible. ...
  3. Never Admit Fault for the Accident. ...
  4. Stick to the Facts, Never Speculate. ...
  5. Know the Rough Value of Your Claim. ...
  6. Be Patient, Do Not Accept the First Offer. ...
  7. Get Everything in Writing.

Do insurance companies use scare tactics? ›

Before digging into what to do to scare an insurance adjuster, it's useful to know a little about how they try to scare those who file a claim. One of the most common scare tactics they use is to delay a decision on your claim. They know that when you're dealing with a severe injury, time is not your friend.

What not to say when talking to insurance adjuster? ›

When describing an accident to an insurance adjuster, do not say anything beyond what you experienced directly. You do not want to speculate about what happened because you could accidentally blame yourself. The insurance company could then have a good excuse to reduce your compensation.

Do insurance adjusters try to lowball? ›

You may expect them to treat you fairly and offer you what you deserve when settling your claim. Unfortunately, the insurance company is a business. As such, their focus may be on making a profit instead of your health and needs. You should not be surprised if they make you a lowball first offer.

Are claims adjusters biased? ›

Dealing With Insurance Adjusters

The insurance adjuster has only the best interests of their client in mind and will perform their duties with a certain degree of bias. Some insurance adjusters may even go as far as to employ bad faith tricks to lower the potential payout the insurance company has to deliver.

Why does the insurance adjuster want to meet with me? ›

The insurance adjuster wants to talk to you before you hire a lawyer to represent you. After you have hired a lawyer, the insurance adjuster will not be able to legally speak to you. The insurance adjuster also wants to obtain as much information from you as possible.

How do I interview a claims adjuster? ›

General claims adjuster interview questions
  1. Tell me something about yourself.
  2. Why do you want to be a claims adjuster?
  3. Are you comfortable working nights and weekends?
  4. What do you know about our company?
  5. Why do you want to work here?
  6. Where do you see yourself in five years?
  7. What's your greatest strength?
Jan 26, 2023

What to say when making an insurance claim? ›

Give your name, address, policy number, and the date and time of your loss. Make sure to tell your insurance agent where you can be reached, especially if you are unable to stay in your home. Follow up the call with a letter detailing the problem. Keep a copy of the letter.

Do insurance adjusters make mistakes? ›

Mistakes happen. The difference between the excellent adjuster and the so-so adjuster is the number of mistakes made. Claims management, supervisors, and managers also make errors in judgment or unwittingly commit an oversight.

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