What Not To Say To Insurance Adjusters - Stewart Law Offices (2024)

When you have been injured in an incident that was not your fault, you must be careful about what you say to the insurance adjusters. This is true whether you are simply filing a claim through your own insurance policy or if you are making a demand against the at-fault driver’s insurer. That’s because insurance companies are for-profit businesses that have a vested interest in paying out as little as they can get away with. If you say the wrong thing to an insurance adjuster, you could lose a lot of money and possibly have your claim denied. That’s a mistake you can’t afford to make.

AtStewart Law Offices, we have been helping injured South Carolinians navigate the insurance settlement process for more than 25 years. Keep reading to learn the five things you should never say to an insurance adjuster – and don’t hesitate to contact us if you need help from an experienced South Carolina car accident lawyer.

1. Do Not Admit Fault

You do not want to say anything to an insurance adjuster that could be taken as an admission of fault. To recover compensation, you’ll need to show that someone else was responsible for your injuries. If you admit fault for the accident, even if you say you are only partly responsible for what happened, your claim could be drastically reduced in value or denied outright.

Some key phrases to avoid saying to an insurance adjuster include:

  • “I’m sorry.”
  • “It was all/partly my fault.”
  • “I did not see the other person/driver.”

An important thing to understand about the fault is how it can be split between multiple parties. Under South Carolina’s comparative negligence rules, you can recover compensation for your injuries as long as your portion of fault for the accident is 50 percent or less.

However, if you are found partly at fault for your injuries, the compensation you receive will be reduced in accordance with your degree of fault. For example, if you are found to be 20 percent at fault for an accident, you would lose 20 percent of whatever compensation you are awarded. While these rules technically only bind the courts, insurance companies make decisions based on what they think would happen at trial. If an insurer’s legal team thinks it could prove you are 20 percent at fault in a trial, they’ll factor that into whatever settlement figure they offer you.

To maximize your potential compensation in a personal injury case, you must avoid saying anything that could potentially implicate you in the accident.

Call at866-783-9278orcontact usonline to arrange your free and confidential case review.

2. Do Not Minimize Personal Injuries to Adjuster

When discussing your injuries with an insurance adjuster, you need to walk a fine line. You do not want to exaggerate your injuries. Doing so could call your whole case into question and jeopardize your ability to get any compensation at all. However, you need to account for all the injuries you have suffered and the pain you are in.

Trying to “tough it out” after an accident or downplaying your symptoms can backfire. For one thing, the full extent of your injuries may not be apparent yet. If you downplay your injuries early on, the insurance company may doubt you later if your symptoms become more serious. Also,you have the right to seek compensation for all your injuriesand should absolutely exercise that right.Minimizing your injuries only hurts you in the long run.

3. Do Not Describe Your Injuries

The best way to avoid minimizing or exaggerating your injuries after an accident is simplynot to talk about them with an insurance adjuster. If an insurance adjuster asks you to describe your injuries in detail, you can refer them to yourcar accident lawyer.

Also, you should not let an insurance company look at your medical records directly. If you give an adjuster a blanket records release, they can go through your entire medical history and look for information to weaken your case. For example, you could have a pre-existing condition or prior injury that the insurance company claims impacts your more recent injuries. Do not give the insurance company any ammunition to use against you. Instead, let your lawyer present your case in the strongest way possible.

4. Do Not Hypothesize What Happened During the Accident

When describing an accident to an insurance adjuster,do not say anything beyond what you experienced directly.You do not want to speculate about what happened because you could accidentally blame yourself. The insurance company could then have a good excuse to reduce your compensation.

You do not have to answer questions you are unsure about. If you do not know exactly what happened or cannot give a definitive answer about some aspect of the case, it is perfectly fair for you to say, “I don’t know.”

5. Do Not Provide a Recorded Statement

Do not agree to let an insurance adjuster record your statement. It is far too easy to make a mistake you can’t take back.If your statement is on the record, it could come back to haunt you.Your better option is to submit a statement in writing about what happened in the crash, as a written statement gives you more control over what you say. Also, your attorney can review the statement before you submit it to make sure nothing you’ve said could hurt your case.

Call at866-783-9278orcontact usonline to arrange your free and confidential case review.

Having Trouble with an Insurance Company After an Accident? Contact an Accident Lawyer in Rock Hill Now

Dealing with insurance companies on behalf of accident victims and helping them recover maximum compensation is what we do at Stewart Law Offices. If you have been injured in an accident and an insurance company is pestering you,contact usimmediately for a free consultation with a personal injury lawyer in Rock Hill.

What Not To Say To Insurance Adjusters - Stewart Law Offices (2024)

FAQs

What Not To Say To Insurance Adjusters - Stewart Law Offices? ›

Admitting fault: Using apologetic language is enough for the insurance adjuster to assume you're admitting fault and use that against you. Even if you feel you're at fault, wait for the official investigation to prove what actually happened. Don't say things like “I'm sorry” or “it was my fault.”

What not to say to an insurance investigator? ›

Admitting fault: Using apologetic language is enough for the insurance adjuster to assume you're admitting fault and use that against you. Even if you feel you're at fault, wait for the official investigation to prove what actually happened. Don't say things like “I'm sorry” or “it was my fault.”

What not to say when filing a claim? ›

5 Things You Should Not Say to Car Insurance Adjusters
  1. Do Not Admit Fault. ...
  2. Do Not Minimize Personal Injuries to Adjuster. ...
  3. Do Not Describe Your Injuries. ...
  4. Do Not Hypothesize What Happened During the Accident. ...
  5. Do Not Provide a Recorded Statement.

Can you disagree with insurance adjuster? ›

If you find yourself at odds with a claims adjuster over a settlement amount, it's important to advocate for the payment you deserve. Don't simply accept an offer you believe to be inadequate. Instead, arm yourself with evidence, negotiate firmly but politely, and don't be afraid to dispute their decision if needed.

How to argue with an insurance adjuster? ›

Tips for Negotiating With an Insurance Claims Adjuster
  1. Come well-prepared with supporting evidence. Records and documentation are critical components of the process. ...
  2. Calculate a full settlement amount. ...
  3. Know your bottom line. ...
  4. Beware of the first offer. ...
  5. Get the settlement offer in writing. ...
  6. Read the fine print.
Feb 17, 2023

Do insurance adjusters try to lowball? ›

You may expect them to treat you fairly and offer you what you deserve when settling your claim. Unfortunately, the insurance company is a business. As such, their focus may be on making a profit instead of your health and needs. You should not be surprised if they make you a lowball first offer.

What triggers an insurance investigation? ›

Insurance companies are more likely to investigate you when you file a large claim. Any large check that they write comes out of their profits. Therefore, they are looking for any way to escape paying for the damages their policyholder caused.

How to answer insurance adjuster questions? ›

Don't give more details than the basics. Avoid giving a narrative of the car accident. You may even decline a yes-or-no question if it pertains to how the collision occurred. Also, avoid telling the adjuster about your injuries.

What is unethical behavior in insurance? ›

Not investigating a claim or, in some cases, denying the claim without providing any reason. Unreasonably making demands for documents, interviews, and other information in a bid to delay or deny making payments.

What are the 3 most common mistakes on a claim that will cause denials? ›

Here, we discuss the first five most common medical coding and billing mistakes that cause claim denials so you can avoid them in your business:
  • Claim is not specific enough. ...
  • Claim is missing information. ...
  • Claim not filed on time (aka: Timely Filing)

What are 3 important things to do when you file a claim? ›

Here are some important steps to take in order to file your insurance claim.
  • Step 1: Call the Police if Necessary. ...
  • Step 2: Document Everything and Exchange Information. ...
  • Step 3: Contact Your Insurance Company. ...
  • Step 4: Filing Your Insurance Claim.

How do you write a strong claim sentence? ›

An effective claim is sharply focused and limited enough to be covered in the prescribed length of the essay. A claim must also answer the question: So what? Why/how does this issue matter to readers? What does it mean to make an argument about a text?

How do you negotiate with an adjuster? ›

  1. The Personal Injury Settlement Process. ...
  2. Have an Injury Settlement Amount In Mind. ...
  3. Don't Jump at the First Injury Settlement Offer. ...
  4. Get the Adjuster to Justify a Low Injury Settlement Offer. ...
  5. Emphasize Emotional Points. ...
  6. Put the Settlement in Writing. ...
  7. Getting Help With a Personal Injury Claim.

Are claims adjusters biased? ›

Bias: Believe it or not, insurance adjusters hold a significant bias. In our personal experience, we have encountered claims where the insurance carrier's adjusters appeared to have used socioeconomic bias to justify limiting the investigative process, thus minimizing the overall value of a claim.

What are three ways to ensure you are compensated for any belongings you lose? ›

  • Being Proactive in Documenting and Valuing Your Losses.
  • Creating Your Home Inventory and Navigating Your Contents Claim.
  • Making Housing and Financial Decisions.

What should you not say to homeowners insurance? ›

Avoid admitting fault or underestimating damages as this might lead to lower compensation or even denial of your claim. Honesty is crucial when dealing with an insurance adjuster, so avoid providing false information which can lead to serious consequences like claim denial or legal repercussions.

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